Client Success Story

Top National Payer Generates over $9M in ROI with Targeted Quality Initiatives

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Driving Results That Matter 

One of the nation’s largest payers sought to improve their Medicare Quality measures and gain ROI on their improvement initiatives. Their ultimate goals were to support member centricity and improve overall member satisfaction.

The plan leveraged Virgin Pulse's advanced analytics and multi-channel communication capabilities to impact medication adherence, HEDIS, Star Ratings, and other quality measures. They have seen significant results, including:

 

$96

average per member cost savings for those using in-home test kit

57X

ROI with automated communications for prescription refills

20%

Reduction in call volume with client’s Rx call center

500M

multi-channel communication touchpoints executed during the partnership

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