Forrester Report: Customers Only Benefit When Your Employees Do, Too.
Latest Forrester research illustrates how building a technology-enabled employee experience can drive engagement, increased workforce productivity and customer satisfaction.
US and European productivity growth has been stagnant since 2011, growing less than 0.6% annually. To elevate employee productivity and engagement, business leaders are looking at quantifying their workforce effectiveness. A new class of technologies is making this easier. But how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. According to Forrester, insights-driven businesses will continue to sharply outperform their less-informed competitors, and they will look to quantify their workforce productivity as their most important source of competitive advantage.
Download your complimentary copy of this February 2017 Forrester report: Quantifying Your Company's Workforce: Customers Only Benefit When Employees Do, Too, to learn:
- What technologies are available to tackle employee productivity
- How to measure what matters to avoid drawing the wrong conclusions
- Why employee-focused strategies will increase employee engagement, customer satisfaction and competitive advantage