Tools & Resources

Member Experience Toolkit

Create an experience your members won't want to leave

Fill out the form to access tools & resources and gain new perspectives on what you need to be doing to drive a better member experience, including: 

  • The data you need to truly understand your members—and what insights they haven't shared with you yet
  • How older American's perceptions of their health plan have changed, identifying what members want (and need!) from you
  • Strategies for picking the right communications channel and mix for your outreach
  • Peer insights building a VIP member experience—to the tune of a 4-point increase in new member satisfaction year-over-year!

Get the toolkit!

Get your questions answered by one of our member engagement experts.