Member Experience Toolkit

Create an experience your members won't want to leave

Fill out the form to access tools & resources and gain new perspectives on what you need to be doing to drive a better member experience, including: 

• The data you need to truly understand your members—and what insights they haven't shared with you yet
• How older American's perceptions of their health plan have changed, identifying what members want (and need!) from you
• Strategies for picking the right communications channel and mix for your outreach
• Peer insights building a VIP member experience—to the tune of a 4-point increase in new member satisfaction year-over-year!