Toolkit

Member Experience

Create an Experience Your Members Won't Want to Leave

Changes are in store for 2023 Star Ratings, including the quadruple weighting of member satisfaction scores.

J.D. Power’s 2021 U.S. Medicare Advantage Study found that health plans that communicate effectively with members see higher satisfaction rates.

A proven way to reach and engage members year-round is by using data, technology, and multi-channel communications to create a personalized experience that makes them feel seen, heard, and happy.

Fill out the form to access tools and resources to gain new perspectives on what you need to be doing to drive a better member experience, including:

  • The data you need to truly understand your members
  • How to choose the right communications channel for your outreach
  • 4 strategies to get ahead of CAHPS
  • How your peers are building VIP member experiences - to the tune of a 4-point increase in new member satisfaction year-over-year!

Get the toolkit!

Get your questions answered by one of our member engagement experts.